Redvail Fundraising Package Terms & Conditions

(Applies to Bronze, Silver, and Gold Packages)

These Terms & Conditions (“Agreement”) govern all fundraising services (“Services”) provided by Redvail (“Consultant”) to the Client (“Client”). By purchasing or enrolling in any Redvail Fundraising Package, the Client agrees to the following:

1. Scope of Services

Redvail will provide fundraising communication services matching the package tier selected by the Client:

Bronze Fundraising Package

Audience Size: Up to 2,500 recipients
Deliverables per Week:

• 1 Email Campaign

• 1 SMS/Text Campaign

Silver Fundraising Package

Audience Size: Up to 5,000 recipients
Deliverables per Week:

• 3 Email Campaigns

• 3 SMS/Text Campaigns

Gold Fundraising Package

Audience Size: Up to 10,000 recipients
Deliverables per Week:

• 5 Email Campaigns

• 5 SMS/Text Campaigns

General Deliverable Standards (All Packages)

• Emails and SMS messages will be professionally written, formatted, and scheduled in coordination with Client-provided timelines or approved content calendars.

• Campaigns include link tracking, deliverability optimization, and channel-appropriate formatting.

• Redvail will manage sending, segmentation, scheduling, and execution of each campaign.

• Redvail will provide one Post-Campaign Performance Report summarizing top-line email and SMS performance metrics such as opens, clicks, and link engagement.

• Redvail will coordinate with Client for required branding elements (logo, headshot, disclaimers, donation links, etc.).

• Any delays caused by the Client’s failure to provide required materials do not reduce the number of deliverables owed.

2. Add-On Services

Add-on services (landing pages, A/B tests, donor prospect reports, call time scripts, event support, creative assets, and other one-off items) may be purchased separately.
These optional add-ons:

• are billed separately,

• do not modify the core package deliverables, and

• are governed by the same no-refund and no-guarantee provisions listed below.

3. Payment Terms

• All fundraising packages are billed upfront, either monthly or as otherwise arranged.

• Work begins only after full payment is received.

• Payments are non-refundable, non-transferable, and not eligible for partial credits, regardless of campaign performance, external circumstances, election outcomes, or Client-caused delays.

4. No Fundraising Guarantees

Redvail does not and cannot guarantee:

• specific donation amounts,

• conversion rates,

• donor behavior,

• campaign outcomes,

• increases in email or SMS list performance,

• deliverability results,

• regulatory approval, or

• election results.

Fundraising performance depends on numerous factors outside Redvail’s control, including but not limited to: candidate viability, public sentiment, issue environment, platform policies, list quality, donor interest, and compliance limitations.

All Services are provided on a best-effort, professional-execution basis only.

5. Client Responsibilities

The Client agrees to:

• Provide accurate disclaimers, legal compliance language, and donation links.

• Provide approval on content drafts in a timely manner.

• Provide access to required CRMs, platforms, or sending tools.

• Maintain compliance with federal, state, and local fundraising laws.

• Ensure proper handling of donor data, whether provided by Redvail or existing Client lists.

Redvail is not responsible for delays or performance impacts caused by incomplete client materials or slow approvals.

6. Data & Recipient Lists

If the Client provides recipient lists:

• The Client warrants that they have lawful authorization to use said data.

• Redvail is not responsible for bounce rates, deliverability issues, or compliance risks related to Client-provided data.

If Redvail provides data, it is for outreach execution only and must adhere to applicable laws and platform policies.

7. No Refund Policy

Due to the nature of the Services—which include time-sensitive, labor-intensive work, data preparation, platform costs, and communication deliverables—all payments are final.

This includes but is not limited to:

• dissatisfaction with performance,

• changes in campaign priorities,

• campaign suspension or withdrawal,

• internal campaign restructuring,

• vendor or platform policy changes,

• delays caused by the Client,

• data-related results,

• opt-outs or unsubscribes,

• regulatory or legal restrictions,

• political climate changes.

No refunds, partial refunds, or credits will be issued under any circumstances.

8. Term & Cancellation

• Each package is billed monthly and renewed automatically unless otherwise agreed in writing.

• Cancellation ends future billing cycles only.

• Work already completed or already scheduled within the billing period remains due and payable.

9. Intellectual Property

• Creative assets produced by Redvail (email copy, SMS copy, ad copy, graphics, or strategy documents) remain the intellectual property of Redvail unless otherwise stated.

• Client receives usage rights for the duration of the contract.

10. Compliance Disclaimer

Redvail does not provide legal advice.
The Client is solely responsible for ensuring compliance with:

• FEC regulations,

• state election laws,

• texting and telecommunication regulations (TCPA, 10DLC, carrier rules),

• fundraising disclosure requirements,

• platform-specific terms of service.

Redvail may offer guidance but is not liable for compliance decisions made by the Client.

11. Limitation of Liability

Redvail’s liability is strictly limited to the total amount paid by the Client for the specific month in which the alleged issue occurred.
Redvail is not liable for:

• lost revenue or donations,

• consequential damages,

• political outcomes,

• service interruptions by third-party tools,

• regulatory actions arising from Client-submitted materials.

12. Acceptance of Terms

By purchasing, activating, or participating in any Redvail fundraising package, the Client acknowledges and agrees to all terms outlined in this Agreement.